Opportunity Description
First Line IT Service Desk Analyst
Waterlooville
Permanent | Full Time | Hybrid
£28,000
Role Overview
Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation.
Key Responsibilities
* Act as the first point of contact for IT support, providing professional and customer-focused assistance.
* Log, prioritise, troubleshoot and resolve first-line incidents and service requests.
* Maintain accurate records within the IT service management system and keep users informed throughout the support process.
* Escalate complex issues to senior technical teams with clear and complete handover information.
* Support user account administration, including joiners, movers and leavers.
* Work within agreed service levels, following established proc...
Waterlooville
Permanent | Full Time | Hybrid
£28,000
Role Overview
Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation.
Key Responsibilities
* Act as the first point of contact for IT support, providing professional and customer-focused assistance.
* Log, prioritise, troubleshoot and resolve first-line incidents and service requests.
* Maintain accurate records within the IT service management system and keep users informed throughout the support process.
* Escalate complex issues to senior technical teams with clear and complete handover information.
* Support user account administration, including joiners, movers and leavers.
* Work within agreed service levels, following established proc...
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