Finance Manager, Customer Service Defect Elimination team

Description
Are you Customer Obsessed and want to help shape how Amazon measures and improves the end-to-end customer experience? Customer Service Finance is looking for a Finance Manager with proven business partnering experience to support the Customer Experience Improvement (CXI) team. CXI is Amazon's cross-functional CX intelligence function; identifying root causes of customer friction, eliminating defects upstream, and redesigning experiences across Amazon's customer journeys.

In this role, you will partner with CXI's program teams and cross-functional stakeholders to validate investment decisions, build entitlement and sizing frameworks, establish financial controls for AI-powered platform investments, and ensure CXI's impact is accurately reflected in planning assumptions and business reviews. You will help define how we measure the value of customer experience improvement and support transformative initiatives that materially raise the CX bar.

The successf...