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Field Support Role in Managed Services

Ricoh USA, Inc.

calgary, ab, Canada Full-time July 16, 2026

Opportunity Description

Join Ricoh as a Field Support Representative, providing vital support to Managed Services operations. This role combines customer service, copy center duties, and administrative tasks across client locations.
As a Field Support Representative, your responsibilities will touch various functions, from maintaining procedure guides to managing mailroom operations. You will help train staff and make recommendations for improving services while ensuring efficient workflow throughout all locations. Your strong communication and multitasking abilities will be essential.
Key Responsibilities:
• Maintain comprehensive Site Procedure Guides and logs
• Collect and report data for management reviews
• Order and manage office supplies efficiently
• Assist in training employees, promoting best practices
• Perform front desk duties and coordinate assignments
Requirements:
• High School Diploma or similar experience
• Minimum 1 year in mailroom or customer service environm...
Full-time Other-General

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