Field Support Representative (Quebec)

The Field Support Representative supports dealers in an assigned region (Western Canada) in preventing and solving after sale service issues for products marketed by Kuhn North America.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned within or outside of the assigned geographical area.

• Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.
• Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications. Forward more in-depth or complex service issues to the appropriate Technical Service Specialist or Technical Parts Specialist.
• Conduct training presentations (group or individual) aimed at teaching dealer pe...