Field Support Representative

FOR IMMEDIATE HIRE

Job Description

The Sr Field Support Representative (FSR) provides comprehensive support and mentoring to users in the field on any supported communications system both domestically and overseas. Successful candidates will be required to travel domestically an average of one week per quarter, and internationally a minimum of 8 consecutive weeks per year.

Tasks include, but are not limited to:

• Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users;
• Working with System Integration Teams as the Subject Matter Expert;
• Assisting with installation and maintenance issues;
• Communicating issues between users and members of the Integrated Project Team;
• Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, ...