Field Specialist, Field Services Support CIP

Field Specialist, Field Services Support CIP

This position is designed for someone who can operate independently as a **technical specialist** , handling installation, configuration, troubleshooting, and customer training across a range of Ricoh products and solutions. It’s a hybrid of technician, trainer, workflow consultant, and customer‑relationship manager.



Technical Responsibilities

+ Handle multi‑solution service work: installation, configuration, networking, maintenance, and troubleshooting.
+ Train customers on equipment, software, and workflow improvements.
+ Collect and analyze technical data to improve service performance across the region.
+ Identify opportunities to increase usage of Ricoh products and services.
+ Maintain deep expertise in assigned product lines and occasionally act as team lead.
+ Perform equipment adjustments, repairs, and operational checks according to documentation.



Customer Serv...