Field Services Engineer

Required Skills & Experience

• Experience: 3 to 5 years of experience in IT deskside support, field service engineering, or technical desktop support.
• Technical Knowledge: Strong troubleshooting skills across Windows and macOS environments, mobile devices (iOS/Android), and standard enterprise software (Microsoft 365, Adobe CC).
• Hardware Familiarity: Proven experience with basic server/network hardware (racking, cabling, power cycles) and standard business AV equipment.
• Language: Fluency in Spanish and professional working proficiency in English (essential for collaborating with global vendor teams).
• Soft Skills: Strong customer-service orientation, excellent communication, and the ability to work independently across multiple locations.

Physical Requirements

• Ability to lift and move IT e...