Opportunity Description
Job Description
Qualifications
- Providing technical support to customers via telephone and email.
- Performing on-site troubleshooting, service and repairs.
- Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
- Performing factory calibrations (ISO 17025, if required).
- Provide on-site training to the customers
- Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service.
- Taking responsibility for personal warehouse / stock.
- Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
- Attending all necessary Anton Paar service trainings for the relevant product lines.
Qualifications
- Good communication skills and strong customer service skills are a must for this position.
- Direct experience in the analytical instruments field is a plus.
- This ...
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