Field Operations Manager | Samsung Electronics

Description

We are looking for an Field Operations Manager based in Montevideo, Uruguay.

This role is responsible for overseeing the day‑to‑day operation of Samsung service centers within the country, ensuring they meet Samsung’s quality and service standards. This role acts as the primary liaison between the broader CS organization, local operations, and the SELA CS division, presenting operational results to the Branch President and managing local CS talent. The leader also drives country‑level performance indicators—including sales and profitability—both directly managed and indirect.

Key Job Responsabilities

1. Operational Oversight– Ensure all service centers comply with Samsung standards for customer satisfaction, repair quality, turnaround time, retention programs, and other service metrics.

2. Stakeholder Collaboration– Build and maintain strong commercial relationships with service centers, loc...