Field Electrical Support Specialist

Speria is seeking a talented and dedicated Field Electrical Support Specialist to join our dynamic team in Brazil. The Field Electrical Support Specialist is responsible for delivering exceptional customer service to clients within a designated region. This role involves responding to customer inquiries, resolving issues, and working closely with other departments and HQ to ensure customer satisfaction. The Specialist will also analyze regional customer service trends, provide insights for improvement, and help implement strategies to enhance the customer experience.

Speria is operating globally, this position requires business travel approx 40% and fluency in English.

Key Responsibilities

Customer Interaction

• Handle dealers and customer inquiries via Ticket, in Zendesk CRM as the main tool and, if needed, via phone, email, and chat promptly and professionally.
• Resolve product or service issues by clarifying the customer’s compl...