Fidelity Clearing Release and Incident Manager

Step into a key role at Fidelity Clearing Canada as a Release and Incident Manager. Oversee incident management processes and ensure smooth application releases while collaborating with multiple teams.
The ideal candidate will bring over five years of experience in incident and release management, focusing on technology operations. You will coordinate recovery efforts, manage incident response activities, and maintain documentation for production releases. Your strong interpersonal skills will aid in training employees and improving processes.
Key Responsibilities:
• Manage incident response and major incidents effectively
• Produce and maintain release management documents
• Conduct analysis tests on response playbooks
• Develop training on incident processes for staff
• Collaborate with business units for superior service
Requirements:
• 5+ years in incident and release management
• Relevant university degree preferred
• Excellent communication skills...