Opportunity Description
Join Fidelity Canada as a Team Manager in Processing in Calgary, Alberta, leading a team to ensure effective mutual fund transactions. Experience a hybrid work model that supports flexibility.
In this managerial role at Fidelity Canada, you will be responsible for driving performance in a team of up to 15 representatives. Your focus will be on coaching, mentoring, and ensuring compliance with service expectations in mutual fund account processing. This includes overseeing NIGO item resolutions, conducting audits, and implementing process improvements to enhance overall efficiency.
Key Responsibilities:
• Oversee daily operations of processing team members
• Ensure timely resolution of NIGO items and compliance
• Coach and develop representatives through feedback
• Participate in audits and lead process improvement initiatives
• Maintain high customer service and manage escalations effectively
Requirements:
• 3-4 years in operations or customer service
• 1-...
In this managerial role at Fidelity Canada, you will be responsible for driving performance in a team of up to 15 representatives. Your focus will be on coaching, mentoring, and ensuring compliance with service expectations in mutual fund account processing. This includes overseeing NIGO item resolutions, conducting audits, and implementing process improvements to enhance overall efficiency.
Key Responsibilities:
• Oversee daily operations of processing team members
• Ensure timely resolution of NIGO items and compliance
• Coach and develop representatives through feedback
• Participate in audits and lead process improvement initiatives
• Maintain high customer service and manage escalations effectively
Requirements:
• 3-4 years in operations or customer service
• 1-...
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