FCM - Junior Automation Analyst - Toronto, ON

Junior Automation Analyst

FCM is a leading corporate travel management company. This role is part of the FCM Technology team, focusing on automation solutions across North America.

About The Opportunity

This position involves the full lifecycle of automation solutions—from intake and triage to testing and implementation—supporting client outcomes. You will collaborate with Business Analysts, developers, and stakeholders to evolve the automation ecosystem anchored by SAP Compleat.

Key Responsibilities

• Gather detailed information on new development requests and reported issues, triaging to appropriate teams.
• Review and resolve internal automation platform issues via ticketing systems.
• Apply prioritization frameworks to ensure critical requests are addressed efficiently.
• Maintain clear communication between stakeholders and developers throughout issue resolution.
• Update and maintain technical...