Fbs Customer Care Representative

Join a New Project with One of the Largest Insurance Groups in the WorldPosition: Customer Service RepresentativeOn-site | Monday to Friday | Full-time (Full Availability)Location: Av.Paseo de la Reforma 284, Juárez, CuauhtémocAbout the OpportunityWe're launching an exciting new project with one of the United States' largest insurers—part of a globally recognized insurance group.With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.Key ResponsibilitiesHandle customer inquiries about insurance policies and coverageResolve moderately complex issues with empathy and professionalismExplain policy details and make decisions within defined guidelinesDocument interactions and elevate unresolved cases when neededColla...