Expert NOC Administrator at OpenText

OpenText is hiring an Expert NOC Administrator in Waterloo to lead and innovate within our Global Network Operations Command Centre. This role focuses on ensuring smooth and reliable network operations through technical expertise.
As an Expert NOC Administrator, you'll tackle complex issues while leading the NOC team to improve system reliability and performance. You will engage with engineering teams, refine processes, and enhance the overall customer experience. This position requires a strong focus on SaaS applications and excellent communication skills, fluency in both French and English is necessary for supporting global clients.
Key Responsibilities:
• Tackle complex challenges with structured problem-solving
• Lead initiatives to improve NOC systems and processes
• Collaborate with engineering to enhance customer experiences
• Develop and contribute valuable knowledge resources
• Champion meaningful changes for better customer outcomes
Requirements:
• ...