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Experience Analytics Manager

CHANEL

South Korea, Seoul, South Korea Full time July 04, 2026
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Opportunity Description

1. Key Responsibilities:

Experience Performance Intelligence

  • Consolidate and analyze performance across events, services, clienteling, specialists, and non-sales KPIs.
  • Identify key performance drivers and barriers impacting experience outcomes.
  • Translate performance data into actionable recommendations for Experience Lead and field teams.
  • Support prioritization of experience investments through data-driven evaluation.

    • Event Portfolio Analytics

  • Evaluate performance of the overall event portfolio across recruitment, retention, loyalty, and sales objectives.
  • Compare effectiveness of event formats, locations, client segments, and investment levels.
  • Identify optimal event mix and resource allocation opportunities.
  • Recommend future event strategies based on performance trends and ROI analysis.

    • Event Target Audience Analysis & Optimization

  • Partner with CX to identify ...
    • Full time Operations Specialties Managers

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    Opportunity Details

    Location South Korea, Seoul
    Country South Korea
    Type Full time
    Category Operations Specialties Managers
    Posted July 04, 2026
    Deadline August 13, 2026

    About CHANEL

    C

    CHANEL

    South Korea, South Korea