Executive Vice President Of Customer Success Toronto

Join Citylitics as an Executive Vice President of Customer Success , strategically enhancing customer engagement and revenue realization. This role emphasizes operational rigor and a customer‑centric approach to achieve GRR and NRR performance milestones. The ideal candidate will possess over 20 years of leadership experience, including 10 years at the executive level, focusing on building and scaling effective Customer Success organizations.

Key Responsibilities

• Own GRR and NRR performance metrics
• Construct a predictable Customer Success engine
• Spearhead multi‑product adoption and expansion initiatives
• Implement structured training programs for current hires
• Collaborate with teams across Marketing, Sales, and Product

Requirements

• 20+ years in commercial leadership, 10+ at VP/SVP level
• History of overperformance in retention and expansion
• Experience in data‑driven or AI p...