ERP Functional Analyst (San Pedro Tlaquepaque)

Position : ERP Functional Analyst

What You’ll Be Doing

System and Performance Management

• Respond to and resolve system failures and performance issues.
• Actively monitor issue resolution progress.
• Provide end-user support and investigate incidents.
• Ensure compliance with SLAs and support code migration.

Project Management and Communication

• Communicate project status, elevate issues, and manage timelines.
• Manage communications, scheduling, and logistics for Trade Compliance projects.
• Participate in project kickoffs and internal initiatives.
• Collaborate with vendors and conduct solution reviews.

Business and Technical Analysis

• Analyze business requirements to tailor system usage.
• Prepare process flow mappings, user stories, and requirements documentation.
• Recommend and implement effective use of technology.
• Iden...