Opportunity Description
Join Eptura as an Associate Technical Lead, focusing on advanced technical support for our Asset product in Canada. This role is pivotal for ensuring system reliability and an outstanding customer experience.
You will be responsible for troubleshooting complex client issues while collaborating with teams in Technical Support and Engineering. Your 5+ years of SaaS support experience will shine as you mentor junior staff and contribute to continuous product improvement efforts. Engage directly with clients to facilitate swift resolutions and enhance system performance.
Key Responsibilities:
• Troubleshoot complex issues within the Asset product
• Collaborate with Cloud Operations and Professional Services
• Engage clients for effective issue resolution
• Monitor systems and ensure proactive performance tuning
• Create documentation and knowledge articles
Requirements:
• Over 5 years of SaaS application support exp...
You will be responsible for troubleshooting complex client issues while collaborating with teams in Technical Support and Engineering. Your 5+ years of SaaS support experience will shine as you mentor junior staff and contribute to continuous product improvement efforts. Engage directly with clients to facilitate swift resolutions and enhance system performance.
Key Responsibilities:
• Troubleshoot complex issues within the Asset product
• Collaborate with Cloud Operations and Professional Services
• Engage clients for effective issue resolution
• Monitor systems and ensure proactive performance tuning
• Create documentation and knowledge articles
Requirements:
• Over 5 years of SaaS application support exp...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position