Entry-Level SaaS Support Engineer (Cloud & API)

Drata is seeking an Associate Technical Support Engineer to join our Customer Support team in Mexico. This entry-level position involves providing technical assistance to users of the Drata platform and collaborating with various teams to enhance user experience.

The ideal candidate will have a passion for technology, a dedication to customer success, and foundational knowledge of cloud-native systems and APIs. Responsibilities include managing support inquiries, analyzing technical issues, and maintaining documentation.

We offer competitive compensation, employee stock options, and comprehensive health benefits.