Enterprise Customer Success Manager Position

Lead strategic customer relationships as an Enterprise Customer Success Manager at Schema App. Drive revenue retention and expansion efforts through trusted advisorship and executive-level insights.

In this critical role, you'll oversee a diverse portfolio of mid-market and enterprise customers. Responsible for managing renewals and growth strategies, your expertise will foster long-term relationships with senior stakeholders. With high accountability for performance metrics, you will ensure successful outcomes while navigating complex environments.

Key Responsibilities:
• Build and maintain executive-level relationships across customer organizations
• Develop and execute tailored customer success plans and strategies
• Monitor customer health and identify risks with proactive mitigation
• Lead renewals and expansion efforts with key stakeholders
• Deliver executive-level quarterly business reviews demonstrating value

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