English Customer Support Representative/Technical Support

We are seeking a skilled English Customer Support Representative to join our dynamic Technical Support team at a leading outsourcing firm. In this pivotal role, you will be responsible for providing exceptional customer service and technical assistance to our diverse client base, ensuring their satisfaction and resolving inquiries efficiently. Your expertise will drive our commitment to outstanding support, contributing to the overall success of our organization.
RESPONSIBILITIES

• Manage incoming customer inquiries via various channels (phone, email, chat) with professionalism and empathy.
• Provide technical assistance and troubleshooting support for software and hardware issues.
• Collaborate with internal teams and product developers to resolve client issues and improve service delivery.
• Document and track support interactions in our ticketing system to ensure efficient workflow and resolution.
• Identify common issues and contribute to th...