Engineer L2 ITNetwork Operations Aruba SME

Position Title: L2 Engineer /SME Aruba

Department: IT/Network Operations

Job Summary

The L2 Engineer Aruba is responsible for providing advanced technical support, troubleshooting and management of Aruba network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Aruba wireless and wired network infrastructure, and collaborating with cross‑functional teams to implement and optimize network solutions.

Key Responsibilities

Technical Support and Troubleshooting

• Provide Level 2 (L2) support for Aruba network solutions including wireless access points, controllers and switches.
• Troubleshoot escalated issues related to network connectivity, performance and configuration.
• Analyze and resolve complex network problems ensuring minimal downtime and disruption.
• Perform root cause analysis (RCA) for recurring issues and document so...