Opportunity Description
Join Enercare Inc. as an Operations Quality Manager and enhance customer experiences in a dynamic setting across Canada. Lead the Quality Assurance team while focusing on customer-centric strategies.
As a key player at Enercare, you will oversee the Operations Quality Standards, ensuring exceptional service delivery across various channels. Your responsibilities will include coaching QA Analysts, managing quality programs, and driving continuous improvement initiatives. Collaborate with multiple stakeholders to create impactful customer experience strategies.
Key Responsibilities:
• Own the complete Quality Assurance strategy across all customer channels
• Lead and develop a team of QA Analysts with clear performance metrics
• Manage QA delivery through both internal and external partners
• Design QA scorecards and performance dashboards for insightful metrics
• Drive quality improvements based on actionable insights from evaluati...
As a key player at Enercare, you will oversee the Operations Quality Standards, ensuring exceptional service delivery across various channels. Your responsibilities will include coaching QA Analysts, managing quality programs, and driving continuous improvement initiatives. Collaborate with multiple stakeholders to create impactful customer experience strategies.
Key Responsibilities:
• Own the complete Quality Assurance strategy across all customer channels
• Lead and develop a team of QA Analysts with clear performance metrics
• Manage QA delivery through both internal and external partners
• Design QA scorecards and performance dashboards for insightful metrics
• Drive quality improvements based on actionable insights from evaluati...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position