End User Support Technician - Intermediate

Job Description

End User Support Technician
Position Overview
An opportunity exists for an End User Support Technician to provide technical support and maintenance of end-user computing environments. The successful candidate will be responsible for supporting desktops, laptops, tablets, smartphones, and related end-user technologies while ensuring the timely restoration of services and functionality.
Core Responsibilities

Provide technical support for end-user devices, including desktops, laptops, tablets, and smartphones.

Troubleshoot, diagnose, and resolve hardware and software issues.

Support the end-user environment and assist in the restoration of services and functionality.

Provide field support services across various locations as required.

Record, track, manage, and escalate incidents, issues, and risks as appropriate.

Maintain effective communication...