End User Support Specialist

Local Site Support Engineer (LSS)

Job Summary

We are looking for a proactive and customer-focused Local Site Support Engineer to provide onsite IT support for end users, office IT infrastructure, asset management, and project-based activities. The successful candidate will ensure smooth day-to-day IT operations, maintain IT assets, support office infrastructure, and collaborate with internal technical teams and third-party vendors to deliver high-quality IT services.

Key Responsibilities

1. End User Onsite IT Support

Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals running Windows, macOS, and Linux.

Diagnose and resolve day-to-day hardware and software issues.

Provision and deprovision corporate IT devices.

Replace faulty devices with temporary replacement equipment following company procedures.

Guide end users on standard IT issues and best practices.

Coordinate with Level 2...