End User Services Engineer (Windows & macOS Support)

Job Title: End User Services Engineer (Windows & macOS Support)

Employment Type: Full-time

Role Objective

Deliver exceptional end-user support by ensuring the availability, performance, and reliability of workplace technology. Provide technical expertise across endpoint management, collaboration platforms, identity services, and end-user computing environments while maintaining high customer satisfaction and operational excellence.

Key Responsibilities

• Provide Level 2/Level 3 support for end-user devices, operating systems, collaboration tools, and business applications.
• Support and manage Windows 10/11, macOS, Microsoft Intune, SCCM, Autopilot, mobile devices, and peripherals.
• Provide advanced support for Apple MacBook devices and macOS, including troubleshooting, configuration, deployment, and optimization.
• Manage macOS devices using Microsoft Intune, Ap...