End-User IT Support Analyst — 2nd Line

Vertiv Co in San Luis Potosí is looking for a skilled IT support professional to provide technical assistance for all end-user computing assets. You'll handle requests involving laptops, desktops, and other devices while ensuring compliance with corporate policies.

The ideal candidate will have strong experience in Windows deployment, customer service skills, and the ability to troubleshoot issues proactively. This role requires bilingual communication skills in both English and Spanish.