End User Computing Analyst

Job Description
Apotex is looking for an End User Computing Analyst to provide hands-on desktop support for corporate end users. This individual will be responsible for troubleshooting hardware and software issues, configuring and deploying laptops and desktops, supporting printers, meeting room technology, Office 365, VPN connectivity, and providing exceptional customer service both remotely and onsite.

The successful candidate will work primarily through a ticketing system, resolving technical issues while ensuring users receive timely updates and an excellent customer experience. Responsibilities include configuring new devices, imaging and deploying computers, troubleshooting hardware and software issues, supporting executive/VIP users, maintaining IT assets, and assisting with ongoing desktop support initiatives.

This is a highly customer-focused role requiring strong technical troubleshooting skills, excellent communication, and the ability to prioritize mult...