Employee Inquiry Analyst

**Job Functions**
- Handle inbound calls from the Company's multi-region employees covering a broad range of questions and issues for initial contact - possess first level knowledge of topics and can identify when to escalate.
- Educate employees on policies, programs, and processes related to questions/issues. Assist with reporting, process review, data reviews and other internal and/or cross-functional projects. Assist in project work when necessary.
- Make suggestions on and assist with deploying process improvement opportunities.
- Utilize applicable systems and tools (e.g. Service Now, OpenScape, Knowledge base) to access specific HR-related information to provide detailed explanations.
- Provide guidance to employees on how to access information directly through employee self-service tools and knowledge base site.
- Explain employee programs and plan eligibility to a pre-defined depth. Possess ability to sufficiently resolve first-level inquiries to meet Nissan ...