Employee Experience Knowledge Manager at Affirm

Elevate employee experience at Affirm by leading the People Knowledge Experience team. This remote role focuses on building an AI-driven centralized knowledge ecosystem to enhance support quality and accessibility.
As the Employee Experience Knowledge Manager, you will integrate People Operations with AI technologies. Your strategic vision will be vital in transforming the fragmented knowledge landscape and ensuring a streamlined and cohesive approach. This role requires a balance of strategic planning and hands-on execution to achieve a modern service delivery model.
Key Responsibilities:
• Build and maintain a centralized People knowledge ecosystem
• Establish AI-ready knowledge frameworks for automation
• Design effective support workflows for self-service optimization
• Lead the evolution of service models and triage processes
• Evaluate and implement AI-enabled tools for streamlined support
Requirements:
• Proven experience in knowledge management system...