East Region Contact Centre Team Lead — Office Hours

TDCX (SG) PTE. LTD. is hiring a Team Manager in Singapore to lead daily operations, plan rosters, and drive performance across client brands.

You will coach staff, manage quality, and ensure service targets are met. The role requires strong English communication, cross-team collaboration, and flexibility for shifts as needed. You will work with the CRC Manager to tailor training, analyze performance data, and present insights to stakeholders while upholding the company’s standards and SLA