Opportunity Description
Become an Early Resolution Officer with Ombudsman Ontario, focusing on complaints related to children's services. Manage caseloads, conduct research, and analyze trends while engaging with complainants empathetically.
As part of the Early Resolutions team, you will be the first point of contact for complaints concerning Children's Aid Societies, residential facilities, and youth justice centres. Your role involves triaging complaints, analyzing issues, and communicating resolutions effectively to both complainants and senior management. Your experience in conflict resolution and case management will be vital to bring positive change.
Key Responsibilities:
• Receive and assess complaints via multiple channels
• Conduct thorough investigations to clarify issues
• Triage complaints and prioritize next steps
• Frame issues for follow-up in an impartial manner
• Summarize case outcomes for management briefing purposes
Requirements:
• University degree in relevant ...
As part of the Early Resolutions team, you will be the first point of contact for complaints concerning Children's Aid Societies, residential facilities, and youth justice centres. Your role involves triaging complaints, analyzing issues, and communicating resolutions effectively to both complainants and senior management. Your experience in conflict resolution and case management will be vital to bring positive change.
Key Responsibilities:
• Receive and assess complaints via multiple channels
• Conduct thorough investigations to clarify issues
• Triage complaints and prioritize next steps
• Frame issues for follow-up in an impartial manner
• Summarize case outcomes for management briefing purposes
Requirements:
• University degree in relevant ...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position