E-Commerce Customer Service Representative

Title: E-Commerce Customer Service Representative

Industry: Retail Apparel and Fashion

Location: Philippines (Remote)

Position Status: Full-time

Working Hours: Monday – Friday, EST time zone

About the Job:

We are seeking a dedicated and customer-focused E-commerce Customer Service Representative to manage our online business and ensure a seamless shopping experience for our customers. This remote role involves handling customer inquiries, processing orders, and returns, and providing exceptional service through our e-commerce platform.

Duties and Responsibilities:

• Serve as the primary point of contact for customers shopping on our website, addressing inquiries and concerns with professionalism and efficiency.
• Respond to customer requests via phone and email, prov...