E-Commerce Customer Service Manager

Descripción y detalle de las actividades
**_ ABOUT US:_**
We're a rapidly expanding e-commerce brand passionate about quality products and unforgettable customer experiences.
As we scale, we're looking for a proactive and strategic Customer Service Manager to lead support operations and serve as a vital link to our executive team.
**_
ROLE OVERVIEW:_**
This role combines team leadership, tactical execution, and high-level collaboration.
You'll guide daily customer service workflows while actively communicating with company leadership to share insights, resolve pain points, and support broader business goals.
**_
KEY RESPONSIBILITIES:_**
- Lead and mentor the customer service team, promoting a culture of responsiveness and empathy
- Manage day-to-day operations across digital platforms with attention to efficiency and quality
- Build and optimize support systems using Shopify and return platforms; ShipStation experience a strong plus