Opportunity Description
On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects a trusted brand.
Key Responsibilities
- Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
- Provide accurate information and solutions regarding accounts, payments and related services
- Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
- Accurately update customer data in the system while handling confidential information responsibly
- Multitask across systems and adapt to new tools and technologies as needed
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