Dns Engineer (Ensenada)

Responsibilities

• Ensure all DNS issues are resolved in a timely manner, with minimal impact on customers.
• Perform high‑level troubleshooting and analysis to determine the root cause of DNS outages and implement workarounds and/or permanent solutions.
• Isolate hardware and software problems on servers and work with vendors to resolve issues as necessary.
• Perform and/or direct break/fix maintenance, such as RMAs, patching, builds, etc.
• Perform and/or direct proactive server maintenance, such as code upgrades, hardware refreshes, config updates, and clean up/decommission.
• Work collaboratively with operations, engineering, and architecture teams to identify ways in which we can proactively improve the stability of the services and decrease potential for future outages to occur.
• Provide tier 2 technical expertise for DNS related issues.
• Drive service ownership for the DNS Cloud; assist in efforts to streamline...