Opportunity Description
Responsibilities include but are not limited to:
- Leads transformational change such as technology upgrades, product updates, digital and self-service options in the branch by ensuring team member readiness via onsite or virtual communications, skill development and reinforcement.
- Partners with Senior Division Operations Manager (SDOM) to assist with functions of the division, including staffing and managing employee issues related to non-sales activities.
- Analyze existing processes and recommend new or updated processes, procedures and/or solutions with detailed reasoning and planning that will lower cost and maximize team efficiency.
- Is the Subject Matter Expert and applies critical thinking skills to assess and resolve complex branch and customer issues.
- Conduct branch operational assessments and identify exceptions. In cooperation with SDOM, create plan for remediation. Coach branch management and staff in developing processes to ensure o...
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