Disruption Management Program Lead At Westjet Calgary

Join WestJet as a Program Lead for Disruption Management, focusing on real-world operational solutions. This role requires in-person collaboration to elevate recovery strategies and guest experience. Within the OCC, you'll spearhead initiatives that leverage technology to deliver productive and scalable recovery solutions. You will coordinate across departments, ensuring effective implementation of predictive insights and operational readiness. Your efforts will empower frontline WestJetters and improve disruption outcomes continuously. Drive improvements in disruption management and guest satisfaction at WestJet by leveraging your program management expertise.

Key Responsibilities

• Direct day-to-day execution of cross-functional recovery programs
• Build integrated plans, managing risks and dependencies
• Maintain alignment with WestJet’s operational roadmap
• Collaborate with stakeholders to resolve issues
• Lead training and comm...