Director, Strategic Campaign Execution & Transformation

Director, Strategic Campaign Execution & Transformation

This director role is a senior leadership position responsible for translating strategic priorities into scalable, omni‑channel customer engagement capabilities. The director leads the design, build, and implementation of campaign execution capabilities across customer journeys, Next Best Offer (NBO), personalization initiatives, and Customer Contact Transformation (CCT). Reporting to the Head of Customer Contact Effectiveness, the director bridges strategy and execution—turning business priorities into production‑ready customer experiences enabled through technology, automation, orchestration, and agile delivery practices.

Location: Hybrid role in Toronto.

Key Responsibilities

• Lead the Build & Accelerate team responsible for delivering strategic customer engagement initiatives, including NBO, customer journeys, personalization, and emerging capabilities.
• Translate business...