Opportunity Description
Overview of Position
Director, People Experience Center (PEC) the front door to the employee and manager experience ensuring every interaction is responsive, thoughtful, and grounded in care, with a relentless focus on experience.
This role has a dual mandate:
Operate a high-performing, scaled service organization, accountable for service delivery excellence, SLAs, operational efficiency, and people leadership
Lead the transformation of the service delivery model, redesigning processes, operating models, and platforms while advancing automation and AI-enabled capabilities.
The Director, PEC is accountable for delivering a seamless, high-quality experience across service delivery, case management, People operations support, and system enabled workflows for colleagues across the U.S., Canada, and as we expand globally. The PEC operates as the central nervous system of the organization identifying signals before they become pattern...
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