Director, Partner Service Delivery – Consumer Group

**Overview**

Intuit's Expert Network is central to how we deliver on our promise to power prosperity for consumers and small businesses. Our Expert Network Services team operates at remarkable scale — enabling $3B in services revenue and supporting approximately 50,000 experts and managers across a large, virtual workforce.

The Consumer Group Services organization is one of the largest portfolios within the Expert Network, now representing ~30% of Consumer Group revenue. As Intuit deepens its reliance on a multi-partner workforce model — spanning domain expertise, virtual concierge, product support, and offshore back-office tax preparation — the Partner Service Delivery function has grown in scope, complexity, and strategic criticality. Managing 21,000+ experts across 10+ third-party partners, this organization is a critical force multiplier for Intuit's AI-driven expert platform and a lever for unlocking efficiency and scale without compromising customer or expert ou...