Director of Service Operations - Industrial Machinery - Base Salary to 140k/year - Charlotte, NC

Director of Service Operations - Industrial Machinery - Base Salary to 140k/year - Charlotte, NC

• Our client, a well-established manufacturer of industrial equipment, is seeking a Director of Service Operations to lead and grow its service organization. This leadership role will oversee field service, technical support, and parts operations while driving operational excellence, customer satisfaction, and long-term departmental growth.
• The Director of Service Operations will lead a team of field technicians and service personnel, develop service strategies and performance metrics, support key customer relationships, and ensure efficient service delivery across the organization.

Responsibilities:

• Develop and execute a service operations strategy that aligns with company goals and supports long-term growth and scalability
• Establish KPIs and performance metrics to drive ...