Director of Partner Success - Mexico City - Hybrid

Description

About the role

Gigamon runs its post-sale organization as a revenue function, and our partners are central to how customers realize value. We are looking for a Director of Partner Lifecycle Services to build the program that turns our channel partners into an extension of that motion. Working in close partnership with the global channels team, you will design and stand up a post-sale lifecycle management program that enables partners to onboard, adopt, retain, and expand our joint customers, so that retention and growth flow through the partner ecosystem, not just our direct teams.

This is a builder role based in Mexico City. You will define the partner-led customer journey, build the enablement and playbooks partners need to deliver it consistently, and put in place the shared metrics and governance that make partner-delivered outcomes measurable. The goal is a channel that protects the revenue base and drives expansion at scale.

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