Director of Operations

Position Overview

Lead the Costa Rica Engineering Design Center of Excellence (COE), overseeing Engineering Shared Services, Drafting, and cross-functional support teams. Responsible for driving operational excellence, delivering high-quality engineering services, leading organizational change, managing engineering resources and capacity, and aligning technical operations with business objectives in a matrixed environment.

Key Responsibilities

• Lead and manage the Costa Rica Design Center, providing direction to engineering managers, supervisors, and technical teams.
• Drive execution of engineering projects, ensuring quality, on-time delivery, and customer satisfaction.
• Partner with North American Design Center leaders to prioritize work, allocate resources, and optimize engineering capacity.
• Develop workforce planning, forecasting, and resource management strategies to support pr...