Director of Front Office (Full Time)

Position

Director of Front Office (Full Time)

Overview

Reliable and engaging. As a Director of Front Office, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

Responsibilities

• Lead and supervise the day‑to‑day operation of the department to ensure service standards are followed with friendly and engaging service
• Assist the Assistant Front Office Manager and Front Office Manager in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service
• Other duties as assigned

Physical Demands