Director of Front Desk Operations at Lifemark

Elevate client satisfaction as the Director of Front Desk Operations at Lifemark Health Group, based in North York. Drive operational excellence while ensuring top-notch customer service in a hybrid work environment.

This key leadership role requires a focus on operational procedures and best practices in front desk management. You will lead initiatives to enhance client experiences, manage front desk teams, and implement continuous improvement strategies. Collaborating with various teams, including Training Specialists and Customer Care Managers, your goal will be to standardize processes and optimize performance.

Key Responsibilities:
• Develop operational procedures for front desk excellence
• Enhance overall patient experiences from arrival to departure
• Mentor front desk managers and staff for accountability
• Optimize workflows leveraging technology and data
• Monitor performance metrics for operational effectiveness
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