Director of Complaints Resolution Process

Ensure the integrity of the Association as the Complaints Director, overseeing vital complaint resolutions and public safety in this impactful role. Lead the implementation of Article X and manage the Complaints Resolution Process effectively.
In this leadership position, you'll report to the CEO while guiding the administration of the complaints resolution based on Article X. Your responsibilities will include assessing complaints against NHPC members, investigating issues, and implementing resolutions. A strong legal and ethical background is essential for this role to enhance public confidence in our Association.
Key Responsibilities:
• Oversee and manage the Complaints Resolution Process
• Assess complaints for potential public safety risks
• Prepare documentation for Ethics Committee reviews
• Facilitate dispute resolution with external mediators
• Maintain confidential records and documentation
Requirements:
• Strong ethical standards and integrity
•...