Director of Client Services Calgary

Elevate security operations as the Director of Client Services at Guardteck in Calgary, AB. Lead high-quality service delivery while enhancing client relationships and driving operational success.
Guardteck, a leader in security solutions, seeks a Director of Client Services & Security Operations for their Calgary office. This senior role demands expertise in client management, contract compliance, and service excellence. You'll manage account teams, guide client expectations, and oversee KPIs to ensure quality across security sites.
Key Responsibilities:
• Lead client account management teams
• Develop strong client relationships through engagement
• Oversee contract performance and service quality
• Manage operational budgets and KPIs
• Support RFP/RFQ processes and proposals
Requirements:
• 5–7+ years in client services or operations leadership
• Proven experience in managing multi-site services
• Strong skills in coaching and mentoring teams
• Ex...