Opportunity Description
Lead client services and security operations with Guardteck in Calgary, AB. This senior role focuses on enhancing client relationships and ensuring exceptional service delivery across multiple security sites.
As a key member of Guardteck's operations, you will manage account teams, oversee contract performance, and enhance operational efficiencies within security environments. You will utilize your experience in contract security or facilities services to maintain high standards and compliance while building strong client engagements.
Key Responsibilities: • Lead and mentor client account managers to ensure top-tier service • Foster client engagement through regular audits and communication • Monitor service quality against KPIs and operational standards • Develop strategies to optimize client satisfaction and retention • Review and manage budgets effectively to support operations
Requirements: • 5–7+ years in client services or operations leadership • Strong...
As a key member of Guardteck's operations, you will manage account teams, oversee contract performance, and enhance operational efficiencies within security environments. You will utilize your experience in contract security or facilities services to maintain high standards and compliance while building strong client engagements.
Key Responsibilities: • Lead and mentor client account managers to ensure top-tier service • Foster client engagement through regular audits and communication • Monitor service quality against KPIs and operational standards • Develop strategies to optimize client satisfaction and retention • Review and manage budgets effectively to support operations
Requirements: • 5–7+ years in client services or operations leadership • Strong...
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